Customer Quality Engineer

Build strong working relationships with customer and in-house development teams to ensure complete and transparent communication and support.

Coordinate activities to evaluate and resolve sometimes technically challenging engineering and quality-related issue encountered in assigned area of the customer’s facility.

Initiate containment of stock at all locations and prevent further substandard production.

Investigate the fault and extent of potential recall.

Evaluate findings to formulate corrective action plan and coordinate implementation through customer corrective report or 8D report.

Organize and manage any re-work of finished goods that may be necessary.

Promote the use of customer preferred techniques for continuous improvement such as Six-Sigma, Poka-Yoke (Error Proofing), and Measurement System Analysis and etc.

Assist customer request, facilitate and review evaluation results prior to evaluation sample approvals.

Undertake customer special projects as required and present progress at project meetings and to customer.

Facilitate Customer visit and audit when required.

Support customer request regular reports.