Head of Global Business Services

Description


Define and execute the GBS strategy aligned with overall organisational objectives.
Establish GBS as a strategic partner to the business, delivering value beyond transactional services.
Drive the evolution of GBS into a digital, data-driven, and customer-centric organisation.
Operational Excellence
Oversee end-to-end service delivery across functions such as Finance, HR, Procurement, IT, and other corporate services.
Ensure consistent service quality through standardised processes, clear SLAs, and performance metrics.
Drive continuous improvement initiatives to enhance efficiency, accuracy, and turnaround times.
Transformation and Digitalisation
Lead enterprise-wide transformation initiatives, including automation, process re-engineering, and digital adoption.
Identify opportunities to leverage emerging technologies (e.g., RPA, AI, analytics) to improve productivity and service delivery.
Promote a culture of innovation and continuous improvement within GBS.
Governance and Risk Management
Establish robust governance frameworks to ensure compliance, control, and risk mitigation.
Monitor KPIs, SLAs, and financial performance to ensure effective and sustainable operations.
Ensure alignment with enterprise architecture, security, and regulatory requirements.
Stakeholder Management
Build strong partnerships with business leaders and functional heads to align services with business needs.
Act as the primary interface between GBS and internal customers, ensuring high satisfaction and engagement.
Provide regular updates to senior leadership on performance, transformation progress, and key risks.
Financial Management
Own the GBS budget and financial performance, ensuring cost efficiency and value delivery.
Drive cost optimisation initiatives while maintaining or improving service quality.
Develop business cases for investments in technology and transformation initiatives.
Talent and Organisation Development
Build, lead, and develop a high-performing, diverse GBS team across locations.
Foster a culture of accountability, collaboration, and continuous learning.
Drive capability building in digital, analytics, and process excellence skills.

Profile

Bachelor's degree in Business, Finance, IT, or a related field (Master's degree preferred).
Extensive experience in shared services or GBS leadership roles within large, complex organisations.
Proven track record in leading large-scale transformation and digitalisation initiatives.
Strong understanding of end-to-end business processes across multiple functions.
Experience managing global teams and operating in a multi-cultural environment.