Content Moderator

[Responsibilities]
• Review, classify and/or eliminate content uploaded by users, according to the parameters and policies defined by the client.
• Comply with the key performance indicators defined by the specific client operation and maintain a high level of quality in each case that you review.
• Make timely escalations in accordance with established procedures.
• Comply with corporate confidentiality policies and ensure the appropriate handling of customer information, to guarantee information security.
• Participate in continuous training programs established by the company for optimal development in the role.
• Comply with all instructions and procedures related and complementary to the role.
• Be attentive to the communications that arrive through the different communication channels of the company.

[Working hours]
• Rotational Shift 24/7
• 5 days work, 2 days off per week (8 hours work + 1 hour lunch break per day)
• Work shift will be rotated per every month / quarter (depends on team situation)