Sales Admin/Support

## Job Summary

The Sales Administrator / Sales Support is responsible for providing administrative and operational support to the sales team to ensure efficient sales processes and excellent customer service. The role involves preparing quotations, processing sales orders, coordinating with customers, suppliers, warehouse, and logistics teams, and maintaining accurate sales records. The ideal candidate is organized, detail-oriented, and able to work effectively in a fast-paced environment serving both residential and commercial projects.

Key Responsibilities

### Sales Administration

* Prepare and follow up on quotations, sales orders, and invoices.
* Process customer orders accurately and ensure timely delivery.
* Maintain and update customer information and sales records in the company's ERP/CRM system.
* Prepare sales reports, forecasts, and other administrative documents.
* Assist the sales team with tender submissions and project documentation where required.

### Customer Support

* Respond promptly to customer enquiries regarding products, pricing, availability, and delivery schedules.
* Coordinate with customers on order confirmations, delivery arrangements, and after-sales support.
* Build positive relationships with customers by providing professional and efficient service.
* Handle customer complaints and coordinate with relevant departments for resolution.

### Coordination & Operations

* Liaise with warehouse and logistics teams to ensure timely order fulfillment.
* Coordinate with suppliers regarding product availability, lead times, and special orders.
* Monitor inventory availability and communicate stock status to the sales team.
* Support project coordination for residential and commercial interior fit-out projects.

### Documentation & Reporting

* Ensure all sales documentation is complete, accurate, and properly filed.
* Monitor outstanding quotations and assist the sales team with follow-ups.
* Prepare monthly sales reports and performance summaries.
* Maintain organized filing systems for contracts, purchase orders, and customer correspondence.

### General Administrative Support

* Schedule meetings and appointments for the sales team.
* Assist with exhibitions, product launches, and marketing events.
* Support management with ad hoc administrative tasks as assigned.
* Ensure compliance with company policies and procedures.

Requirements

### Qualifications

* Diploma or Bachelor's Degree in Business Administration, Marketing, Sales, or a related field.
* Minimum 2 years of experience in sales administration, customer service, or sales support.
* Experience in the building materials, interior design, construction, or related industries is an advantage.

### Skills & Competencies

* Excellent communication and interpersonal skills.
* Strong organizational and time management abilities.
* High level of accuracy and attention to detail.
* Proficient in Microsoft Office (Excel, Word, Outlook, PowerPoint).
* Experience using ERP or CRM systems is preferred.
* Ability to multitask and prioritize effectively.
* Customer-focused with strong problem-solving skills.
* Able to work independently as well as collaboratively within a team.

## Preferred Experience

* Knowledge of interior decorative materials such as wall panels, laminates, decorative boards, ceiling systems, acoustic panels, flooring, or related products.
* Experience supporting sales for residential, commercial, hospitality, retail, or office fit-out projects.
* Familiarity with project quotations, specifications, and construction documentation.

## Key Performance Indicators (KPIs)

* Accuracy and timeliness of quotation and order processing.
* Customer satisfaction and response time.
* On-time order coordination and delivery support.
* Accuracy of sales documentation and reporting.
* Support provided to achieve departmental sales targets.
* Efficient coordination between sales, warehouse, suppliers, and customers.

## Personal Attributes

* Positive attitude and professional appearance.
* Self-motivated and proactive.
* Strong sense of responsibility and accountability.
* Ability to perform under pressure and meet deadlines.
* Willingness to learn product knowledge and industry trends.

## Working Conditions

* Full-time office-based role with occasional visits to customer sites, showrooms, or project locations when required.
* May require occasional overtime during peak project periods.