Job Responsibilities:

-Communicate with customers via outbound/inbound phone calls with customers who have overdue accounts in a professional and empathetic manner

-Educate customers about payment options, repayment plans, and consequences of non-payment

-Resolve disputes or conflicts by addressing customer concerns effectively and professionally

-Compliance and ethics to ensure all collection activities adhere to ethical standards and with company policies and laws

-Provide exceptional customer service by promptly responding to customer inquiries and resolving the issue

-Assist customers in understanding their rights and responsibilities regarding their debts

-Keeping track of assigned accounts to identify customers' outstanding payments.

-Completing the assigned jobs within the timeline given.



Job Requirement:

-Candidate should possess a Primary / Secondary School, Professional Certificates, Diploma / Advanced Diploma or equivalent in All Business Field,Business Studies / Administration / Management

-Preferably at least 2 years of related working experience.

-Preferably Junior Executive specializing in Customer Service or equivalent.

-Good communication skills in English,Malay,Mandarin,Tamil language for both spoken and written. "We are looking for Mandarin-speaking candidates who will be serving Mandarin-speaking customers."