What you'll be doing

-Providing first-line technical support for hardware, software, and network-related issues

-Troubleshooting and resolving a wide range of IT problems, including hardware failures, software glitches, and connectivity issues

-Performing routine maintenance and updates on client systems to ensure optimal performance

-Documenting all support activities and maintaining detailed records of incidents and resolutions

-Collaborating with the IT team to identify and implement process improvements

-Providing training and guidance to users on the proper use of IT systems and applications

What we're looking for

-Minimum 2 years of experience in an IT support or help desk role, preferably in the IT or technology industry

-Strong technical skills, including knowledge of Windows and macOS operating systems, Microsoft Office suite, and common software applications

-Excellent problem-solving and analytical skills, with the ability to diagnose and resolve complex technical issues

-Effective communication skills, both written and verbal, to interact with clients and team members

-Ability to work independently and as part of a team, with a focus on providing exceptional customer service

-Relevant certifications or qualifications in IT support or computer science would be an advantage