Key Responsibilities:

Sales Management & Operations

-Work with the Boutique team to achieve the monthly Timepieces & Fine Jewelry targets

-Provide qualitative feedbacks regularly to Boutique Manager and Product Manager on collection performance and product quality issue

-Work with Boutique Manager and Product Manager to push challenging items and share with team and/or by liaising with merchandising team or boutique management to increase focus and visibility

-Uphold Ready-to-wear environment

-Partner with boutique Visual Merchandiser team on launches, ensure frequent changes on display and on new items

-Proactive in working with merchandising team on mid /season end stock consolidation

-Advise Assistant Boutique Manager to ensure tidiness on Timepieces & Fine Jewelry area at all-time both front and back of house in order to increase visibility

-Coordinate with stock team on stock requests and proactive in sharing stock or offer transfers between boutiques

-Assist the Fashion Advisors to present the collection to customers with a special focus on technical knowledge


Client Understanding & Customer Service

-Be our brand ambassador and transmit our brand values and culture to clients

-Develop strong, lasting relationships with clients and build emotional connections with them
Ensure all Customer service and after-sales requests are handled according to guidelines


Training

-Conduct in-store flash training and information update for new launches

-Coach, share and demonstrate market knowledge in fashion, watches & fine jewelry to team

-Orientate new staff on Timepieces & Fine Jewelry category


Qualifications:

-Minimum 3 years of sales experience (Luxury Retail background a plus)

-Experience working with international Watch & Fine Jewelry brands

-Experience of handling high profile clientele

-Strong knowledge of Watch & Fine Jewelry collections (including technical knowledge) including Basic Alteration skills

-Knowledge of Watch & Fine Jewelry competition environment & trends

-Well Groomed – High level of Sophistication & Refinement

-Excellent communication skills

-Able to withstand retail working hours and work on weekends and public holidays