Job Responsibilities:
-Respond to and assist customers with sales inquiries, providing timely and suitable solutions or alternatives.
-Prepare quotations, process purchase orders, and address customer claims related to shipment delays, defective items, or incorrect pricing.
-Resolve product or service issues by identifying the cause of customer complaints and offering effective solutions. Follow up to ensure full resolution.
-Correct part number discrepancies, request lead time adjustments from suppliers, and collaborate with Sales, Shipping, and Accounts teams on order status and accounts receivable matters.
-Prepare Requests for Quotations (RFQs) and issue Purchase Orders (POs) to suppliers. Monitor inventory allocation and check the status of lead times.
-Communicate any delays and changes in delivery schedules both internally and externally. Expedite deliveries from suppliers and update relevant systems.
-Troubleshoot and resolve operational challenges while implementing preventive measures to ensure smooth daily operations.
-Participate in customer service improvement projects and assist in training and guiding new team members.
-Cover operational duties in the event of unexpected absences or staffing shortages.
-Ensure accurate data for KPI reporting and actively contribute to workflow improvements for operational efficiency.