Job Description

Key Responsibilities:

1. Supervision of Housekeeping Team:

* Lead, manage, and support the housekeeping staff, ensuring tasks are completed efficiently and in line with company standards.

* Assign duties and responsibilities to housekeeping staff, ensuring an appropriate distribution of workload.

* Provide ongoing training and development to team members, including new employee orientation and safety procedures.

* Conduct daily briefings and team meetings to ensure clear communication and address any concerns.

2. Quality Control:

* Inspect guest rooms, public areas, and back-of-house spaces regularly to ensure cleanliness and quality standards are met.

* Address any cleanliness issues or complaints promptly and resolve them in a professional manner.

* Ensure that cleaning equipment and supplies are used safely and effectively, maintaining quality and consistency.

* Perform routine and random checks of guest rooms, ensuring all tasks (e.g., cleaning, restocking) are completed to company standards.

3. Inventory & Supplies Management:

* Maintain inventory of cleaning supplies, linens, and other housekeeping materials.

* Order supplies as needed, ensuring the proper stock levels and quality of products.

* Track usage and minimize waste, implementing cost-effective strategies where possible.

4. Guest Interaction:

* Address guest inquiries and requests regarding housekeeping services in a timely and professional manner.

* Ensure that all guest requests for additional amenities (e.g., extra towels, pillows) are fulfilled promptly.

5. Health & Safety Compliance:

* Ensure housekeeping staff adhere to safety and sanitation standards, including the proper use of chemicals and cleaning agents.

* Ensure compliance with all health, safety, and hygiene regulations, as well as the hotel’s policies.

* Report any maintenance issues or safety hazards to the appropriate department and ensure they are addressed promptly.

6. Team Performance and Motivation:

* Foster a positive, respectful, and collaborative team environment.

* Provide regular feedback and conduct performance evaluations for housekeeping staff.

* Recognize and reward outstanding performance and motivate the team to achieve high standards.

7. Scheduling and Attendance:

* Create and manage daily and weekly work schedules for housekeeping staff, ensuring adequate staffing levels at all times.

* Monitor attendance and punctuality, addressing any issues as needed.

8. Administrative Tasks:

* Maintain accurate records of housekeeping activities, including staff attendance, inventory usage, and work completed.

* Assist with payroll and timekeeping duties as required.

* Prepare reports for upper management on housekeeping operations.

Qualifications:

* Previous experience in housekeeping or a related field, with at least 1-2 years in a supervisory role (experience in hospitality is a plus).

* Strong knowledge of cleaning procedures, products, and equipment.

* Ability to lead and motivate a team, with excellent communication and interpersonal skills.

* Strong organizational skills with the ability to manage multiple tasks effectively.

* Knowledge of health and safety regulations, including proper chemical handling and cleaning techniques.

* Ability to work in a fast-paced environment and resolve issues quickly and efficiently.

* Attention to detail with a focus on maintaining high standards of cleanliness and hygiene.

* Basic computer skills for scheduling and reporting purposes (MS Office, scheduling software, etc.).