Job Overview

The Caddy Master is responsible for overseeing all caddy operations. This role involves managing caddy scheduling, training and supervising caddies, maintaining the integrity of caddy services, ensuring a high level of customer satisfaction, and supporting the overall golf course operations.

Key Responsibilities

1. Caddy Supervision & Management:

* Supervise, train, and manage a team of caddies, ensuring they are knowledgeable, professional, and efficient.

* Maintain a schedule for caddies, ensuring that the right number are available at all times to meet demand.

* Provide guidance on caddy duties, including course knowledge, etiquette, customer service, and equipment handling.

2. Customer Service:

* Ensure caddies provide exceptional service to golfers, assisting with club carrying, course navigation, and any other needs.

* Address any issues or complaints from golfers regarding caddy services promptly and professionally.

3. Operations & Logistics:

* Oversee the organization and proper maintenance of caddy equipment, such as bags, clubs, and carts.

* Ensure all caddies are properly uniformed and maintain a professional appearance.

* Track caddy performance and provide feedback to enhance service quality.

4. Safety & Compliance:

* Ensure all caddies adhere to the golf course’s safety protocols and standards.

* Maintain awareness of course conditions and provide caddies with relevant updates to ensure smooth operations.

5. Communication & Coordination

* Coordinate with the golf pro shop and other departments to ensure smooth day-to-day operations.

* Communicate effectively with caddies regarding course schedules, assignments, and any special instructions.

6. Record Keeping

* Maintain records of caddy performance, tips, and hours worked.

* Track and report on caddy performance to management and make recommendations for improvements when necessary.

Qualifications

Experience

* Previous experience as a caddy or in a customer service role in the golf industry preferred.

* Leadership or supervisory experience is an asset.

Skills:

* Strong communication skills, both verbal and written.

* Ability to manage a team, resolve conflicts, and handle multiple tasks efficiently.

* In-depth knowledge of golf etiquette and the game itself.

* Good organizational and time-management skills.

Physical Requirements:

* Ability to walk and stand for extended periods.

* Capable of carrying golf bags and assisting golfers with course equipment.

Other:

* A positive, enthusiastic attitude with a commitment to providing excellent customer service.

* Ability to work flexible hours, including weekends and holidays.

Job Type: Contract

Pay: RM1,700.00 - RM2,300.00 per month

Work Location: In person