Duties and Responsibilities:

Sales & Customer Services
Maintain a profitable and reputable cafe by:
-Accurately bringing sales orders into cash register and counting back charge to customers in courteous and friendly manner.
-Maintaining efficient, friendly service standards at all times.
-Participating in all sales promotions effectively and efficiently.
-Politely answering the telephone & customer questions.
-Reporting all customer complaints to the Manager on duty.
-Responding pro-actively to prevent customer service situations.
-Safely handling all hot and colds drinks during drink preparation.
-Verbally receiving and calling back customer orders in a friendly manner.

Cafe Operations
Maintain an efficient and a smooth operation and work environment by:
-Arranging items on the merchandise racks, the table and static displays.
-Checking display item on the shelf, to ensure that products are within the expiry period.
-Informing the manager on duty of any operational inconsistencies.
-Replenishing necessary items at the condiments stand.
-Reporting all employee accidents to the manager on duty.
-Restocking shelves when necessary.
-Routinely cleaning the bar area, floor, grinders, taking out trash, etc.
-Running errands and when needed.
-Updating the brew of the day and other information on the public information boards.
-Working special events as needed.

Employee Development
Play a part in high performance team by:
-Maintaining a high level of motivation to ensure quality and consistent product.
-Maintaining positive company morale.
-Perpetuating company philosophy and culture.

Product Knowledge
Deliver a consistent quality Product by:
-Maintaining the highest quality, consistent product standards.
-Overseeing drink making and ensuring that only consistent quality drinks and product are served.
-Strictly adhering to SOPs an all drink and gourmet items.