Qualifications
Education background:
-Bachelor’s Degree or at least Diploma or equivalent in any discipline.
-Must have B2 level English Language proficiency and Mandarin (reading, writing, speaking and aural comprehension) https://www.coe.int/en/web/common-european-framework-reference-languages/level-descriptions

Essential Requirements:
-Experience of working in a high transactional role, in a KPI driven environment.
-A background in either content moderation, customer service or any other role that involves working with daily targets.
-You will have a track record that demonstrates your ability to perform multiple tasks while paying close attention to detail.
-Mentally and emotionally able to handle offensive or disturbing behaviour, language, and content.
-Availability to work rotational shifts.
-Must be able to speak, read and write the required language to support

Preferred requirements
-Deep familiarity with social media, internet laws, policy regulations and market knowledge
-Content Moderation experience is preferred, but not essential.
-Bachelor's degree is preferred, however not essential.

Technical Skills:
-Minimum typing speed of 40wpm with a 90% accuracy score.
-Computer literate and fully conversant in Microsoft Windows and Microsoft Office

Responsibilities
-Review, classify and/or eliminate content uploaded by users, according to the parameters and policies defined by the client.
-Comply with the key performance indicators defined by the specific client operation and maintain a high level of quality in each case that you review.
-Make timely escalations in accordance with established procedures.
-Comply with corporate confidentiality policies and ensure the appropriate handling of customer information, to guarantee information security.
-Participate in continuous training programs established by the company for optimal development in the role.
-Comply with all instructions and procedures related and complementary to the role.
-Be attentive to the communications that arrive through the different communication channels of the company.