Job Description:
-Assist Project Manager on leading complex quoting activities landed at Transpak Penang, including cost modelling, margin analysis, and competitive pricing strategies for Sales/Project Manager to approve.
-Support the Project Manager in conducting cost analysis to provide insights for strategic pricing adjustments and business direction.
-Provide technical support for engineering related inquires. Work closely with Engineering team to communicate customer feedback and product improvement.
-Work with Procurement Team on sourcing to ensure quoting activities is conduction smoothly and quote is submitted within lead time.
-Work closely with Sales and Project Management Team to understand latest business direction and strategic, performance price calculation and analysis with adherence to the business strategic for quoting activities.
-Maintain good relationship with customer from Project Management Team, Sales or Procurement. Follow up closely with customer on project bidding status, award status as well as understanding win /loss reason.
-Assisting Project Manager to setup the new awarded project, including coordinate internal FA meeting, fit test at customer site and ensure customer NPI unit is shipped smoothly.
-Act as a communication bridge between Sales/Project Management Site Operations, translating sales discussions into actionable operational plans and ensuring seamless execution.
-Ensure customer accounts are well-managed and foster strong relationships to meet and exceed customer satisfaction expectations.
-Analyse customer behaviour through order patterns, shipment data, and forecasts, delivering performance insights to Project Management for data-driven business planning.
-Maintain & update customer pricelists and Penang quotation board.
-Monthly report - RFQ win rate, customer sales performance, end user sales performance.
-Represent the Project Manager in their absence, including attending internal and customer meetings.
-Train and mentor junior sales support staff on quoting best practices, tools, and systems.
-Proactively recommend actionable improvement plans to enhance the department’s functionality and operational efficiency.
-Understand on the requirements for a QMS, including documented informations, planning and determining process interactions.
-Any others task assigned by the HOD from time to time.


Job Requirement:
-Bachelor’s degree.
-Minimum 3 - 5 years of experience in Sales Support, Project Coordination, or Commercial Operations, preferably in a manufacturing, engineering, or packaging environment.
-Proficient in Microsoft Excel (pivot tables, formulas for pricing), Word, and PowerPoint.
-Knowledge of ERP system such as Sage X3, SAP, or similar platform is an advantage.
-Strong communication and interpersonal skills to engage with internal teams and customers.
-Solid understanding of sales and operational processes, and ability to translate sales intent into execution.
-Excellent stakeholder management skills across departments (sales, engineering, procurement, operations).
-Exhibits analytical thinking and problem-solving skills, while actively mentoring junior colleagues by offering practical guidance and solutions.
-Ability to work independently and manage multiple projects simultaneously under tight deadlines.
-Ability to build and maintain teamwork and collaboration.
-Must have own transport and be willing to work in Sungai Jawi, Penang.