Responsibility:

Ensure cleanliness and tidiness of the crematorium.

Liaise with site office counter on cremation booking.

Serve the family members of the deceased upon arrival at the crematorium.

Verify the cremation order and assist customer in filling out and signing cremation order and cremation authorization form. Collect original burial permit on the spot.

Arrange for the casket to be placed on the trolley.

Ensure that the casket is made of combustible materials and that the size is within our requirement.

Ensure that all non-combustible accessories or materials on the casket are removed before cremation.

Ensure that the information on the identity tag (for ashes collection) is completed and attached to the ashes tray, yellow carbon copy given to the customer.

Perform emcee service during pre-cremation praying ceremony and post cremation during ashes collection.

Arrange for family members to collect the ashes after matching their identity tag against the identity tag on the ashes tray and urn.

Ensure that the family members acknowledge receipt of the ashes.

Notify undertaker if the ashes is not collected within 24 hours.

Prepare monthly report for diesel usage, cremation cases, cremation commission and submit to respective departments in a timely manner.

Check regularly to ensure casket trolleys, cremation halls, and public toilets are always in good condition.

Ensure all forms used and issuance of receipts is according to company Standard Operating Procedures (SOP).

Ensure the crematorium is in compliance with requirements.

Any other duties as assigned by superior and management to you from time to time.



职责：

负责确保火化场整体环境的清洁与整齐。

与现场办公室柜台协调及跟进火化预约相关事宜。

在家属抵达火化场时进行接待，并提供必要的协助与服务。

核对火化申请文件，协助客户填写及签署《火化申请表》与《火化授权书》，并现场收取原始埋葬许可证。

安排并协助将棺木安放于推车上。

确保棺木为可燃材料制成，且尺寸符合公司规定的火化要求。

在火化前检查并确保棺木上所有不可燃的配件或材料已被移除。

确保骨灰领取用的身份标签资料填写完整，并将标签附在骨灰托盘上，同时将黄色副本交予客户以作领取凭证。

在火化前的祈祷仪式及火化后的骨灰领取环节中担任司仪，协助仪式顺利进行。

在核对家属所持身份标签与骨灰托盘及骨灰罐上的标签一致后，安排家属领取骨灰。

确保家属在领取骨灰时签署确认收据。

若骨灰在24小时内未被领取，应及时通知相关殡仪承办人员。

每月准备并提交相关报告，包括柴油使用量、火化案例数量及火化佣金报告，并按时提交至相关部门。

定期检查棺木推车、火化厅及公共厕所，确保设施设备处于良好状态。

确保所有表格的使用及收据的开具均符合公司标准作业程序（SOP）。

确保火化场的运作符合相关规定及合规要求。

不时完成上级及管理层指派的其他工作任务。



Requirement:

SPM or equivalent

Fresh graduation and school leaver are welcome. (Training provided)

Able to write & read in Mandarin, English, and Bahasa

Able to work independently

Willing to work on ground

Good interpersonal skill and communication skill

Keen, friendly & hardworking



要求：

拥有SPM或同等学历。

欢迎应届毕业生和离校生（提供培训）。

具备良好的中文、英文及马来语书写和阅读能力。

能独立工作。

愿意进行现场作业。

具备良好的人际沟通能力。

具有积极、友善及勤奋的工作态度。