DUTIES AND RESPONSIBILITIES

The duties and responsibilities of this position consists of, but are not limited to, the following:

Ensure Transportation arrangements are made for shipments by the following:

Monitoring customer load board and information flow in the Transportation Management System

Maintaining any team mailboxes

Performing relationship and knowledge-based exception management to any pre-defined processes

Document and organize existing standard operating processes

Learn multiple job functions within assigned team

Facilitate customer calls and updates, identify when an outgoing call is needed to offer proactive answers

Meet operational metrics

Conduct CHR systems trainings to external CHR customer representatives

Manage reconciliation of daily, weekly, monthly, and quarterly reports

Make fact-based suggestions on how customers can achieve their goals in utilizing CHR by understanding CHR’s value proposition

Act as a resource and support for peers when needed

Understand and utilize CHR’s project-based delivery model to find process improvements and cost savings within area of responsibility and/or team

Other duties or responsibilities as assigned according to the team and/or country specific requirements



QUALIFICATIONS

Required:

High School Diploma and/or GED

Minimum 2 years of experience in Supply Chain, Transportation, and/or Logistics

Minimum 1 year of prior experience working with and troubleshooting information systems

Ability to work flexible schedule on occasion, including overtime hours when requested

Ability to travel up to 5% (domestic and/or international)

Site Specific: Fluent in English and the primary language of the applicable region

Preferred:

Bachelor’s degree from accredited college or university

Excellent customer service skills

Proficient in Microsoft Office Suite of programs

Ability to present to a variety of audiences

Strong written and verbal communication skills

Ability to think critically, analyze data and solve problems quickly and accurately

Ability to work in a team oriented and fast-paced environment

Ability to prioritize and handle a variety of tasks

Continuous improvement mindset

Ability to adapt to an ambiguous and changing environment

Ability to motivate and encourage change, able to get positive results in a very large, dispersed organization

Values a diverse and inclusive work environment