Role Overview / 职位概述
As a Sales Advisor at Auto Elegance Sdn Bhd, you will be the face of the GWM brand in our showroom in Johor Bahru / Skudai. You will guide customers through the entire buying journey, from first greeting, to test drive, to vehicle delivery and beyond, ensuring a professional and memorable experience at every step across GWM’s EVs and SUVs.

职位概述

作为 Auto Elegance Sdn Bhd 的 销售顾问（Sales Advisor），你将成为 GWM 品牌在柔佛新山 / 士古来展厅的前线代表。你将带领客户完成整个购车流程，从首次接待、试驾体验，到车辆交付及后续跟进，确保客户在 GWM 电动车及 SUV 车型的每一个接触点都获得专业且难忘的体验。

Key Responsibilities / 主要职责
1. Sales & Customer Engagement / 销售与客户接待
Greet and engage walk in and appointment customers in a professional, friendly manner.

Understand customer needs, budget, and preferences through effective questioning.

Present and explain GWM vehicle features, specifications, and benefits clearly and confidently.

Conduct test drives and demonstrate vehicle performance, safety, and comfort.

Present financing, leasing, and insurance options to customers.

Negotiate pricing within company guidelines and close sales deals.

主要职责

1. 销售与客户接待
以专业、友善的方式接待到店客户及预约客户。

通过有效提问了解客户需求、预算及偏好。

清晰、自信地介绍 GWM 车型的产品亮点、规格及优势。

安排并进行试驾，展示车辆性能、安全性及舒适度。

向客户介绍融资、租赁及保险方案。

在公司政策范围内进行价格沟通，并推动成交。

2. Product Knowledge & Consultation / 产品知识与销售顾问职能
Stay updated on GWM’s latest models, trims, technologies, EV features, and competitor offerings.

Provide honest, professional recommendations based on customer lifestyle and requirements.

Explain after-sales services, warranties, maintenance packages, and EV ownership considerations.

2. 产品知识与顾问式销售
持续掌握 GWM 最新车型、配置、技术、电动车功能及竞争品牌信息。

根据客户生活方式与实际需求，提供专业、客观的购车建议。

向客户说明售后服务、保修政策、保养配套及电动车用车注意事项。

3. Sales Process Management / 销售流程管理
Generate leads through online inquiries, social media, showroom walk-ins, referrals, and cold calls.

Follow up promptly with prospects via calls, messages, and emails.

Maintain accurate records of customer interactions, leads, and sales pipeline in the CRM/system.

Handle all sales documentation, including booking forms, loan applications, trade-in evaluations, and registration documents.

3. 销售流程管理
通过线上咨询、社交媒体、展厅来访、转介绍及电话开发等方式获取销售线索。

通过电话、信息及电邮及时跟进潜在客户，争取预约与订车。

在 CRM / 系统中准确记录客户沟通、销售线索及销售进度。

处理各类销售文件，包括订车表、贷款申请、旧车置换评估及注册文件等。

4. Customer Service & Relationship Management / 客户服务与关系维护
Build long term relationships with customers to encourage repeat purchases and referrals.

Coordinate vehicle delivery and ensure a smooth handover experience.

Collect customer feedback and assist in resolving issues, escalating to management when necessary.

4. 客户服务与关系维护
与客户建立长期关系，促进重复购买及转介绍。

协调车辆交付，确保交车流程顺畅、体验良好。

收集客户反馈，并在需要时协助处理问题，必要时上报管理层。

5. Sales Targets & Performance / 销售目标与业绩
Achieve individual monthly and annual sales targets for units and revenue.

Contribute to branch performance by supporting campaigns and sales initiatives for GWM models.

Participate in roadshows, exhibitions, test drive events, and marketing activities when required.

5. 销售目标与业绩
达成个人月度及年度销售目标，包括销量及营收。

配合分行整体业绩目标，支持 GWM 车型的推广活动与销售计划。

在需要时参与路演、车展、试驾活动及市场推广项目。

6. Collaboration & Reporting / 协作与汇报
Work closely with Marketing to promote GWM campaigns, offers, and digital leads.

Coordinate with After Sales / Service teams to ensure a seamless ownership experience for GWM customers.

Prepare and submit daily, weekly, and monthly sales reports to management.

6. 协作与汇报
与市场团队紧密合作，推广 GWM 活动、优惠及线上销售线索。

与售后 / 服务团队协调，确保 GWM 客户拥有顺畅一致的用车体验。

向管理层准备并提交日、周、月销售报告。

Requirements / 任职要求
Minimum 2 - 5 years working experience in automotive sales or a related customer facing sales role.

Strong interest in cars and/or EV technology, with willingness to continuously learn about GWM products and competitors.

Proven track record of meeting or exceeding sales targets is an added advantage.

Excellent communication and interpersonal skills, confident dealing with all customer segments.

Proficiency in Mandarin, to communicate with Mandarin speaking customers (and principal where required).

Self-motivated, results-oriented, and comfortable working in a target driven environment.

Possess a valid driving licence and be able to conduct test drives with customers.

任职要求

至少 2 - 5 年汽车销售或相关前线销售岗位经验。

对汽车及 / 或电动车技术有浓厚兴趣，并愿意持续学习 GWM 产品及竞争品牌信息。

具备达成或超越销售目标的经验者优先。

具备优秀的沟通能力与人际技巧，能够自信面对不同类型客户。

具备普通话沟通能力，以便服务华语客户，并在需要时与厂方沟通。

自我驱动、以业绩为导向，能适应目标管理环境。

持有有效驾驶执照，并能陪同客户进行试驾。