On-Site NOC Engineer (English Malay Speaker)

Core Responsibilities:

- Collaborate with internal teams to deploy software and configuration changes to servers, ensuring smooth completion with no impact to services

- Provide daily operational support for production systems and services

- Monitor system health and performance, promptly responding to incidents/alerts, and keep stakeholders informed on issue resolution.

- Participate in a 24/7 on-call rotation, with flexibility for night shifts, weekends, and overtime as needed.

- Provide Tier-1 support for mission-critical services in production.

- Develop and document processes to support team collaboration, knowledge sharing, and

training.

- Implement configuration changes to applications and servers to align with business initiatives.

- Drive innovation by automating routine tasks to increase efficiency.

- Ensure the effective operation and maintenance of production systems.

- Assist in guiding and training fellow NOC engineers, to ensure the team has operational understanding of day to day tasks

- Lead project-based work, ensuring feasibility, progress, and timely completion.

- Review team workflows to identify areas for improvement.

- Analyze troubleshooting patterns, collaborating with relevant teams for long-term resolutions and increased NOC team efficiency.



Qualification:

- Bachelor’s degree in Computer Science or a related field is mandatory.

- Experience in server and application support is required.

- Proficiency in Linux/Unix administration is preferred.

- Familiarity with ticketing and documentation tools like Jira and Confluence is preferred.

- Strong analytical skills and excellent written and verbal communication abilities.

- Proven ability to multitask, prioritize effectively, and perform well under pressure in a fast-paced

environment.

- Experience supporting Kubernetes environments.

- Knowledge of Docker/container technologies and microservices architecture.

- Hands-on experience with cloud technologies and supporting cloud-based services.

- Demonstrated ability to work effectively within a team.

- Experience with monitoring solutions is required.

- Proficiency in automation to streamline day-to-day tasks.

- Experience with database technologies, including executing queries (Redis, MySQL).

- Familiarity with web services like Apache, Nginx, etc.

- Previous experience in a micro-services environment.

- Must be a team player.



Nice to have:

- Familiarity with incident review processes, to understand root cause of issues and follow-up to ensure proper fixes are deployed

- Comfortable partnering with cross-functional teams to understand servers/services setup, and work with them to come up with monitoring solutions based on best practice

- Familiarity with networking LAN, WAN, HTTP, HTTPS, DNS, SSH troubleshooting