Credit Assistant

- Make follow-up calls to customers with pending payments.
- Contact customers via WhatsApp to obtain transaction records.
- Respond to customer inquiries through WhatsApp chats and calls.
- Answer inbound calls to handle customer requests, such as statements, balance checks, and other related matters.
- Record pending payments in Excel and liaise with dealers to confirm outstanding balances.
- Print bank statements and issue receipts for payments made via bank transfer.
- Prepare and submit insurance and road tax documentation.
- Attend to walk-in customers for payment or instalment collection.
- Review daily collection reports and prepare listings of customers who have completed full settlement for Director’s submission to delist from CTOS.
- Prepare draft payment records and statements as requested by customers.
- Perform other ad-hoc duties as assigned.