Customer Service

Key Responsibilities
-Customer Support: Manage large amounts of incoming calls, emails, or chat messages.
-Problem Solving: Identify and assess customers’ needs to achieve satisfaction; provide appropriate solutions and alternatives within time limits.
-Information Management: Provide accurate, valid, and complete information by using the right methods/tools.
-Documentation: Keep records of customer interactions, process customer accounts, and file documents.
-Relationship Building: Build sustainable relationships and trust with customer accounts through open and interactive communication.
-Complaint Handling: Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
-Product Knowledge: Go the extra mile to engage customers and maintain up-to-date knowledge of our products and services.

Requirements & Skills
-Experience: Proven customer support experience or experience as a Client Service Representative.
-Communication: Strong phone contact handling skills and active listening.
-Soft Skills: Ability to adapt/respond to different types of characters; excellent communication and presentation skills.
-Technical Skills: Familiarity with CRM systems (e.g., Salesforce, Zendesk) and practices; proficiency in MS Office.
-Multitasking: Ability to multi-task, prioritize, and manage time effectively.
-Education: High school diploma; BS/BA degree is a plus.