Customer Service Executive

Job Description:
-Reply messages in social media platforms such as messaging platform, Facebook, Instagram, XHS, TikTok and Emails etc
-Making phone calls to customers
-Making appointments for customers
-Handling customers complaints and follow up with customers
-Assist in generating reports and data for the marketing team

Job Requirement:
-Possess at least a Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma or Professional Degree in Business Studies/Administration/Management, Sales & Marketing.
-A well-mannered, calm, polite and eloquent individual with 1–2 year(s) experience in the field of Customer Service.
-Required skill(s): Computer Knowledge, Microsoft Software, Google Sheet
-Excellent oral and written communication skills in Mandarin, English and Bahasa Malaysia. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.
-Good analytical skills with the ability to problem solve and develop solutions.
-Friendly and attentive to details that can work in a team of other like- minded people and work independently as well.

Working Area： Greenlane (Penang Island)