Customer Service Executive

Role Summary

-Responsible for independently managing customer service operations and coordinating with internal teams and distribution channel partners to ensure smooth order processing and customer satisfaction.

Key Responsibilities

-Handle customer and distributor enquiries, orders, and after‑sales support via phone, email, and messaging platforms.

-Coordinate with Sales, Operations, and Logistics teams to ensure accurate and timely order fulfilment.

-Follow up on order status, deliveries, and customer feedback, resolving issues promptly.

-Provide accurate information on products.

-Prepare and manage quotations, order confirmations, and basic service documentation.

-Maintain proper customer records and ensure timely issue resolution.

-Support sustainability initiatives through responsible product communication.

Requirements

-Degree in Business Administration, Customer Service, or related field.

-Minimum 5 years’ experience in customer service, sales support, or administrative roles.

-Mature, reliable, and able to work independently with minimal supervision.

-Customer‑focused, well‑organised, and detail‑oriented.

-Good communication skills in English and Bahasa Malaysia.

-Proficient in MS Office (Word, Excel, email).

-Interest in sustainability or green industries is an advantage.