Customer Service Executive (Sales Coordinator | WFH | Electronics)

Responsibilities:
1. Order Management

Process sales orders accurately in ERP system

Monitor order status and ensure on-time fulfilment

Handle order changes, cancellations, and expedite requests

2. Customer Account Management

Support Sales PIC for assigned customers

Respond promptly to inquiries regarding order status, shipment and billing enquiries

Build and maintain strong working relationships with customers

Generate shipping documents and ensure billing accuracy

Support credit note / debit note processing

Requirements:

1 – 2 years of relevant experience as a Sales Coordinator / Customer Service in a similar industry

Knowledge in Oracle will be an added advantage

Able to work in a fast-paced environment

Meticulous with positive working attitude

Independent and must have initiative and responsibility