Customer Service Officer - Nibong Tebal

Responsibilities & Task:
-Order Coordination & Delivery Management: To liaise with the production Department and customer to ensure all orders are processed and delivered on time.
-Delivery Confirmation & Customer Communication: To confirm and feedback to customers regarding delivery date and quantity of goods.
-Outstanding Order Follow-Up: To confirm the outstanding orders with customers where goods have been produced but yet to be delivered.
-Delivery Schedule Planning: To prepare daily delivery schedule or reschedule delivery schedule as and when required.
-Customer Support & Issue Resolution: To follow up and assist sales personnel to attend to customer’s inquiry and complain.
-Order Amendment Coordination: To follow up with sales amendments on customer’s request for alteration of order.
-Any other duties and responsibilities that may be assigned by Management from time to time.

Job Requirements:
-Candidate must possess at least Diploma in any field with at least 1-2 year(s) of working experience.
-Fresh graduates are encouraged to apply.
-Able to communicate and understand English and Bahasa Malaysia.
-Applicants must be willing to work in Nibong Tebal, Penang.
-Good communication and interpersonal skills to work with cross-functional teams.