Team Lead - Mandarin - Kuala Lumpur

Overview
We are seeking an experienced and dynamic Operations Supervisor to lead and manage a team within our customer service BPO environment. The ideal candidate will be responsible for overseeing daily operations, driving performance excellence, and ensuring the highest level of customer satisfaction. The Operations Supervisor will work closely with agents, team leaders, and management to achieve company goals, maintain service quality, and ensure efficiency.

Qualifications
Minimum requirements:

Bachelor Degree preferred
Significant experience in a complex fast paced environment
Minimum 2 years of prior relevant people management experience
Strategic thinker with strong analytical and creative problem-solving skills
Excellent written and verbal communication skills in English and Mandarin.
Open only for Local Malaysians.
Passion for ensuring an excellent user experience
Responsibilities
Responsibilities:

Provide mentorship, guidance and career development to members of your team
Lead a high-performing team through an exciting transition to build problem solving,
critical thinking, analytical and technical capabilities which will enable the
department to develop deeper, more scalable solutions
Team management responsibilities for a market team, whilst also serving as a cross functional and a global liaison in developed areas of expertise
Establish team goals and work with direct reports on strategies for executing,
measuring progress and sharing results
Deliver projects involving quantitative analysis, industry research, and strategy
development, working directly with global cross-functional teams to problem solve
analytical approaches and develop solutions
Identify actionable insights, suggest recommendations, and influence team strategy
through effective communication
Advocate for users within their market, partnering with global and cross-functional
teams to develop global solutions