Handle pre and post reservation inquiries by phone, e-mail and fax;
Handle customer requests by phone and e-mail;
Modify, change and/or cancel existing reservations;
Make outbound calls to hotels/guests to arrangement special requests;
Act as liaison between guest and hotel to resolve complaints;
Manage relationships with hotels by providing high levels of customer service and account management support.
Excellent communication skills in English and language required;
Excellent commercial understanding;
Problem solving;
Sense of responsibility;
Independent and customer friendly.
Experienced with Customer Care, internet and hotel industry;
Available for changes in shift schedule on a monthly rotation schedule or as business needs require