Key Responsibilities:

Conduct thorough KYC checks and monitor customer activities to identify potential fraud.

Analyze transaction patterns and investigate suspicious activities.

Collaborate with cross-functional teams to ensure compliance with internal and external policies.

Stay updated on industry trends, regulatory changes, and security measures.

Prepare detailed reports on fraud cases and KYC compliance

Respond to customer inquiries via phone, email, and chat in a timely and professional manner

Resolve customer issues efficiently and effectively while maintaining a high standard of service.

Identify and escalate complex issues to the appropriate department for resolution.

Maintain detailed records of customer interactions and transactions.

Qualifications:

Bachelor’s degree.

Language : English (B1) + Mandarin (C1) to effectively communicate with our diverse client base and stakeholders.

Minimum 6 months of experience in customer service is required.

Benefits:

Competitive salary

Health and wellness benefits

Opportunities for professional development