Requirements

Min SPM / UEC Certificate
Entry-level position: fresh graduates are encouraged to apply.
Excellent communication skills in both English and Mandarin, both written and verbal, to effectively interact with diverse customer base.
Demonstrated problem-solving abilities to address customer inquiries and resolve issues efficiently.
Exhibit patience and empathy when dealing with challenging customer situations.
Ability to work collaboratively within a team environment to achieve common goals and provide seamless customer support.
Require Rotational Shift
Responsibilities

Answer incoming customer inquiries via phone, email, and chat in a timely and professional manner, providing accurate information and resolving issues effectively.
Manage and resolve customer complaints, escalating complex cases to senior team members or relevant departments as needed, while maintaining a positive and empathetic approach.
Maintain accurate and detailed records of customer interactions and transactions in the CRM system, ensuring data integrity and compliance with company policies.
Identify and assess customers' needs to achieve satisfaction, offering appropriate solutions and alternatives within established guidelines.
Follow communication procedures, guidelines, and policies, including proper use of scripting and knowledge base resources, to ensure consistent and high-quality service delivery.
Collaborate with team members and other departments to improve customer service processes and enhance the overall customer experience, contributing to a positive and supportive work environment.
Provide feedback to supervisors and trainers regarding customer trends, common issues, and potential areas for improvement in products, services, or training programs.
Assist in the preparation of reports and analysis of customer service metrics, identifying trends and areas for improvement in service delivery.
Benefits

Annual Leave
EPF
Medical Leave
SOCSO
Compassionate Leave
Wellness Programs
Maternity Leave
Staff Appreciation & Rewards