Requirements

Kickstart your career as a Customer Service Executive supporting the E‑Hailing and Delivery operations for Taiwan & Hong Kong and enjoy a joining bonus of RM 5,000 (paid in installments) to welcome and reward your commitment from day one.

What makes you a great fit:

Candidate must possess at least a SPM.
Good communication skills in Mandarin, Cantonese and English.
Fresh graduates are welcome to apply.
Troubleshooting and multitasking skills
Self-motivated and highly reliable
Customer service orientation
Minimum 1 year of working experience in the service industry will be an added advantage for this position
Fresh graduates who are interested to start their career in a call center are also encouraged to apply (Full Training Provided will be provided)
Willing to work on rotational shifts including night shifts and off day (Each shift consists of 9 working hours and inclusive of 1 hour lunch for rest)
Willing to work in Ara Damansara, Selangor or Johor Baharu
Responsibilities

What will you do:

Process client requests and solve issues via inbound phone call, chats and email by navigating multiple programs while paying attention to accuracy and detail.
Escalate the issue to the appropriate specialist when needed via CRM tools.
Update clients on their request status accordingly.
Achieve quarterly KPI targets set by the CS manager.
Perform other ad hoc tasks assigned by the manager.
Benefits

What we offer along the way:

KPI Allowance: RM400
Night Shift Allowance: RM300
6th Day allowance: RM300
EPF & SOCSO
Sick leave
Annual leave
Quarterly staff recognition and appreciation Stage: Customer Service Executive > Senior Customer Service Executive > Team Leader >Senior Team Leader > Assistant Manager > Manager > Senior Manager
IJP Internal job program. Opportunity to transfer to the candidate's favorite departments (Eg. Finance, Human Resource and etc.), to accept different challenges within the company after 1 year.
Additional Benefits

Allowance Provided
Training Provided