Qualifications
The roles and responsibilities include:
-Advise and inform customers on usage of ECCO products
-Able to establish customers' requirements using questioning techniques and listening skills
-Able to make good recommendations of ECCO products to customers
-Advice customers on maintenance and care of ECCO products (Leather care)
-Recommend products based on customers' requirements
-Recommend complementary and peripheral products - Shoe-care, leather goods, etc (link-sell)
-Ensure the team provide excellent customer service experience; to increase the overall service level and performance of the store.
-Attend to customers with types of after sales services
-Ensure appropriate stock inventory management
-Close sales to customers' satisfaction

Job responsibilities
General Responsibilities:- Retail Store Operations
-Work with Area Supervisor to ensure ECCO standards and operational practice are executed in the store;
-Monitor stock and ensure optimal inventory;
-Participation in inventory feedback to Merchandising team;
-Handle customer feedback, returns and after-sales service;
-Ensure the compliance of ECCO store operation and service guidelines from retail operations team
-Handle simple merchandise display and assist in window change
-Simple stock replenishment request
-Keep track of all ins and outs of inventory including sales, transfers, returns
-Alert Area Supervisor if there is any discrepancies with inventory

Teamwork
-Sharing of feedback, information and best-practice sharing with the team
-Communicate in a manner that builds positive relationship with customers and mutual trust between colleagues
-Communicate in a manner that effectively transmits ideas and information to the team while also displaying effective listening skills
-Develop team cohesiveness

Sales targets & results
-Ensure the store achieve the daily, weekly and monthly sales target;
-Preparation of sales reports to the management
-Other responsibilities may be added to the above, which are consistent with the title of Senior/Sales Assistant.