Key Responsibilities:

1. Guest Reception:

* Greet guests with a friendly and sincere demeanor, ensuring they feel welcomed. Check-in guests upon arrival and check them out on departure, ensuring accuracy and efficiency.

2. Account Management:

* Post charges to appropriate guest accounts, ensuring accuracy in all financial transactions.

3. Guest Needs and Concerns:

* Anticipate and respond proactively to guests’ needs and special requests. Resolve guest problems and complaints with professionalism, aiming for total guest satisfaction.

4. Assisting Guests with Disabilities:

* Provide assistance to guests with disabilities, ensuring accessibility and comfort throughout their stay.

5. Switchboard Operations:

* Operate the switchboard efficiently, assisting with general inquiries and redirecting calls to relevant departments as needed.

6. Reservation Support:

* Assist the reservations manager with booking reservations, ensuring accuracy and smooth processing.

7. Internal Communication:

* Collaborate with internal departments (housekeeping, maintenance, etc.) to ensure a seamless guest experience & Provide feedback and updates to team members and management on guest issues or special requests.

8. Compliance:

* Follow all company policies and procedures, including safety guidelines, to ensure a safe and efficient working environment.

9. Daily Checklist:

* Perform duties as outlined in the daily checklist to ensure all tasks are completed in a timely and organized manner.

10. Shift and Weekend Work

* Willing to work on public holidays, weekends, and rotating shifts as required by the business.

Key Requirements:

* Excellent interpersonal and communication skills.

* Ability to handle guest complaints professionally and calmly.

* Comfortable working with computer systems and hotel management software.

* Ability to work efficiently under pressure and in a fast-paced environment.

* Willingness to work flexible hours, including weekends and public holidays.

* Previous experience in a front office role or customer service is preferred but not required.