Head of Department (HOD) – Commercial & Retail Business Development

A. Strategic Leadership & Business Growth

· Develop & execute commercial and business development strategies aligned with corporate objectives.

· Identify, evaluate, and secure new business opportunities, partnerships, and revenue streams.

· Lead market analysis, feasibility studies, and investment proposals for management approval.

· Build and maintain a sustainable pipeline of commercial projects and opportunities.

B. Government Liaison & Tender Management

· Lead all engagements with government authorities, regulators, and relevant agencies.

· Oversee preparation, submission, and follow-up of tenders, RFPs, concessions, and proposals.

· Ensure compliance with regulatory requirements and tender conditions.

· Maintain strong working relationships with government bodies and key stakeholders.

C. Revenue, Performance & Commercial Management

· Fully accountable for departmental revenue targets, profitability, and commercial performance.

· Drive improvement of existing revenue streams and optimize asset utilization.

· Optimize resource allocation to maximize profitability and cost efficiency.

· Monitor and report performance against financial and commercial KPIs.

D. Project & Program Leadership

· Oversee end-to-end project lifecycle from planning to execution and closure.

· Ensure timely delivery, cost control, and achievement of commercial objectives.

· Coordinate internal teams and external stakeholders for effective project execution.

· Resolve escalated project risks, delays, and operational issues.

E. Governance, Compliance & Risk Management

· Ensure full compliance with company policies, SOPs, and regulatory requirements.

· Oversee licensing, permits, and statutory approvals (including renewals where applicable).

· Identify, assess, and mitigate operational and commercial risks.

· Ensure audit readiness and compliance reporting accuracy.

F. Contract, Negotiation & Stakeholder Management

· Lead negotiations with clients, partners, and stakeholders to secure favorable commercial terms.

· Review and oversee all commercial contracts, agreements, and Memorandums of Understanding (MOUs) prior to execution.

· Ensure contractual terms are financially viable and aligned with company risk appetite.

G. Procurement & Commercial Approvals

· Oversee departmental procurement activities including RFP, RFQ, tender evaluation, vendor selection and contract recommendations

· Ensure procurement processes align with governance policies and value-for-money principles.

· Review and recommend Letters of Award (LOA) for management approval.

H. Reporting & Performance Management

· Review and approve all departmental reports prior to submission to senior management.

· Ensure timely submission of:

o Monthly Management Reports

o Financial performance reports (sales, margin, expenditure)

o Compliance and operational reports

· Establish data-driven performance monitoring systems (KPIs dashboard).

I. Leadership & Team Development

· Lead, mentor, and develop departmental workforce capability.

· Define clear roles, responsibilities, and performance expectations for team members.

· Conduct performance evaluation, drive talent development initiatives and succession planning.

· Promote a high-performance, accountable, and results-driven work culture.