[24小时香港市场] Customer Service Specialist

Requirements:
- Fluency in Chinese and Cantonese (speaking, reading, and typing) is required to effectively communicate with Hong Kong clients.
- Average English communication skills.
- Open to working 5 days with 2 days off, on rotating shifts 24/7, 8 hours working & 1 hour's meal ,30min break per shift （8 working hrs + 1:30hrs break), including public holidays
- Able to work in KL Sentral Area.
- Interest in customer service and the Coffee industry.
- Ability to proactively and independently work towards meeting targets and goals.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

Job Description:
- Handle daily inbound calls and emails regarding general customer inquiries, complaints, comments, feedback, and other issues related to the services.
- Understand customer inquiries and ensure they are addressed or routed through the appropriate channel, such as customer support teams for ticketing, baggage handling, or special assistance.
- Demonstrate a strong customer service orientation and take responsibility for ensuring customer satisfaction, especially in resolving product usage-related issues.
- Provide appropriate solutions or alternatives in an effective and polite manner to resolve customer inquiries related to airline services, such as flight cancellations, rescheduling, refunds, payment issues, promotions, and other travel-related concerns.