ADMIN CUM CUSTOMER SERVICE OFFICER

Job Description/Responsibilities
-Manage and maintain office records, files and databases
-Provide administrative support to the management team (eg: schedule appointment, procurement)
-Handle customer inquiries and requests via phone, email, and other communication channels
-Process customer orders, including order entry, tracking, and fulfillment (processing POs, DOs, Invoices)
-Maintain detail records and documentation of all customer interactions
-Collaborating with cross-functional teams to ensure a seamless customer experience
-Perform any other ad-hoc administrative duties assigned by the supervisor or management.

What we're looking for
-Strong administrative and organisational skills with attention to detail
-Excellent communication and interpersonal skills to interact with clients and colleagues
-Proficient in Microsoft Office suite (Word, Excel, PowerPoint)
-Ability to work independently and as part in a team
-Good problem-solving and decision-making skills