Admin & Customer Service Manager

Lead and manage the admin and customer service team in daily operations

Handle customer inquiries, complaints, and service requests in a professional and timely manner

Supervise appointment scheduling between customers and technicians

Ensure accurate preparation of service reports, invoices, and documentation

Monitor daily workflow to ensure smooth and efficient operations

Handle escalated customer issues and provide effective solutions

Maintain and improve customer service quality and operational efficiency

Work closely with management to support daily business operations

Train, guide, and support admin and customer service staff

Assist in improving administrative and customer service processes

Ensure high levels of customer satisfaction and service performance