ADMIN & OPERATIONS SUPPORT EXECUTIVE

A. Admin cum Business Support (Customer Service)
-Manage customer inquiries across live chat, WhatsApp, email & platforms with 95% response rate target.
-Handle order inquiries, returns & product questions with professional follow-up.
-Update CRM and ensure timely case resolution.
-Support campaign chats — sometimes outside normal hours during peak events.
-Assist in daily CS tasks: order printing, vouchers, posting support, review replies & communication-related operations.

B. Admin Performance Marketing (Ads + E-commerce Operations)
-Assist in digital ad campaigns on Meta, TikTok, Shopee & Lazada.
-Monitor & report KPIs: ROI, ROAS, CTR, CPC, CPM, conversions.
-Assist in tracking setup (pixels, UTM, analytics tools).
-Support A/B testing and campaign optimization.
-Manage SiteGiant e-commerce system daily operations:
> product listings, stock sync, order status & fulfillment coordination.
> Participate in system migration from Murho to new inventory software.
> Liaise with internal/technical teams for smooth e-commerce flow.

C. Admin cum Influencer Specialist
-Identify & recruit influencers on FB, IG, TikTok & Xiao Hong Shu (RED).
-Plan campaigns for launches & seasonal promos.
-Prepare creative briefs, manage product seeding & posting timelines.
-Review content to ensure brand alignment.
-Support livestream creators during in-house / event activations.
-Track performance & prepare post-campaign reports.

General Responsibilities
-Maintain accurate documentation, reporting & coordination.
-Work closely with cross-functional teams.
-Support any reasonable duties assigned by management.
-Occasionally attend meetings in Singapore (with prior notice).

Requirements
-Minimum 1–2 years experience in Admin / Customer Service / Marketing support.
-Good command of Malay and English (Mandarin is a bonus).
-Proficient in Microsoft Office & digital tools.
-Organized, responsible, proactive — can work independently.
-Team player with a positive and friendly personality.
-Passion in digital marketing/e-commerce is a strong advantage.