Aesthetic Beauty Consultant

You will play an important role to:

- Respond to customer enquiries via online channels, WhatsApp, and phone, providing information on services and promotions to convert enquiries into appointments.

- Follow up with potential customers to encourage bookings and sales opportunities.

- Manage bookings and coordinate appointment schedules with beauticians and doctors to ensure smooth customer visits.

- Welcome and attend to customers, including walk-ins, in a friendly and professional manner.

- Identify customers’ needs and recommend suitable services, treatment packages, and products in line with the doctor’s recommendations, where applicable.

- Promote packages, products, memberships, and ongoing promotions to close sales and achieve assigned sales targets.

- Build strong customer relationships through post-treatment follow-ups to encourage repeat visits and customer retention.

- Handle customer complaints promptly and professionally, escalating concerns where necessary.

- Maintain accurate customer records, appointment histories, and sales follow-up details.

To be successful in this role, you will need to have:

- Proven experience in sales and customer service in beauty, aesthetics and wellness industry (at least 1 year)

- Ability to identify and understand customers’ needs.

- Demonstrated ability to meet sales targets while maintaining high ethical standards.

- Excellent communication and interpersonal skills, with the ability to build rapport with customers from diverse backgrounds.

- A strong customer service mindset and a passion for delivering a positive customer experience.

- Proficiency in clinic management software and Microsoft Office applications.

- A professional appearance and good personal grooming that reflect the clinic’s brand.

- Fluency in Mandarin, English, and Bahasa Malaysia.