After Sales Admin - Ulu Tiram

DUTIES & RESPONSIBILITIES:
• Responsible for providing administrative support to the after-sales department, ensuring smooth coordination of service requests, warranty claims, client feedback, parts arrangements, and documentation.
• Handles after sales enquiries & following up with clients.
• Prepare service reports, job sheets, quotation, delivery orders, and warranty claim documents.
• Maintain accurate records of all after-sales cases in the system.
• Coordinate spare-parts ordering, stock availability, and parts replacement requests.
• Work closely with all department’s team to meet clients’ satisfaction.
• Prepare after-sales reports.
• Support continuous improvement of after-sales processes.
• To undertake any task pertaining to after sales duties as and when required.


REQUIREMENTS:
• Possess at least Diploma in Business Administration, Customer Service, or relevant field.
• At least 3 years of working experiences with sales/service exposure, preferably in Oil and Gas Industries.
• Highly organized and attention to detail.
• Possess strong communication and presentation skills with good command of written and spoken English.
• Proficient in Microsoft Office.
• Strong work ethics and objective.