Airline Customer Service Executive

Location：
Tower 8, UOA Business Park, 1, Jalan Pengaturcara U1/51a, Seksyen U1, 40150 Shah Alam, Selangor

What You’ll Be Doing
Manage inbound and outbound customer interactions across various communication channels.

Deliver professional, accurate, and high-quality service while ensuring an exceptional customer experience.

Build and maintain strong working relationships with internal and external stakeholders.

Perform data entry tasks with a high degree of accuracy and efficiency.

Consistently meet individual and departmental performance targets.

Undertake any additional tasks or responsibilities as assigned by company leadership

What We’re Looking For
Minimum qualification: SPM or higher.

Strong command of English (written and spoken).

Excellent multitasking and problem-solving skills.

Customer-focused mindset with a positive and service-oriented attitude.

Able to adapt to changing priorities and handle situations with empathy, integrity, and professionalism.

Willing to work on a 24-hour rotational shift, including weekends and public holidays.

At least 1 year of customer service or airline-related contact centre experience is an added advantage.

Fresh graduates are encouraged to apply.

What We Offer
Permanent employment with clear career development opportunities.

Comprehensive paid training program for all new employees.

Attractive KPI-based incentive scheme.

Exclusive corporate discounts and employee deals.

Generous annual leave entitlement.

EPF and SOCSO contributions provided.

Medical, health, and life insurance coverage.

Dental and optical claim allowances.

Convenient workplace access via an integrated link bridge connected to LRT/KTM Subang Jaya.

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.