Airline Ticketing Support Officer

Requirements
• Proficiency in speaking, reading and typing in both English and Mandarin (Traditional and Simplified) is required
• Available to work full-time:
• Night shift: Thursday to Monday, 10:00 PM - 7:00 AM
• Strong customer service and problem-solving skills
• Ability to work in a fast-paced environment and handle multiple tasks
• Good communication and teamwork skills
• Ability to work independently and handle urgent situations professionally
• Diploma or Degree in Tourism, Aviation, or related field
• Minimum of 2 years of experience in travel industry (experience in reservation systems (GDS) such as Sabre, Amadeus or Worldspan is an advantage)
• Fresh graduates and candidates with no experience are welcome; training will be provided
Responsibilities
• Handle airline ticket reservations, issuance, reissuance, and cancellations
• Ensure accurate ticketing and fare calculations in compliance with airline policies
• Coordinate with airlines, suppliers, and customers for smooth ticketing processes
• Provide excellent customer service and resolve ticket-related inquiries efficiently
• Monitor flight schedules and changes, and communicate updates to customers
• Maintain accurate ticketing records and reports
• Support after-sales services such as refunds, changes, and disruptions