AREA MANAGER (F&B OPERATIONS)

RESPONSIBILITIES:

1) Lead and oversee the day-to-day operations of multiple F&B outlets, ensuring smooth, efficient, and consistent operations.

2) Ensure full compliance with company policies, SOPs, food safety standards, and all regulatory requirements.

3) Conduct regular outlet visits to monitor operational performance, provide coaching, and support outlet management teams.

4) Drive sales growth, improve profitability, and achieve business targets through effective operational strategies.

5) Analyze sales performance, labour costs, food costs, inventory, and key operational KPIs to identify opportunities for improvement.

6) Coach, mentor, and develop Outlet Managers and their teams to build strong leadership capabilities and high-performing outlets.

7) Maintain exceptional brand standards in food quality, service excellence, cleanliness, visual presentation, and overall customer experience.

8) Conduct operational audits, performance reviews, and implement corrective action plans where necessary.

9) Manage manpower planning, staffing, recruitment support, training, employee engagement, and succession planning.

10) Resolve escalated customer complaints professionally and implement effective service recovery to enhance customer satisfaction.

11) Collaborate closely with cross-functional departments to ensure successful execution of company initiatives, promotions, and business strategies.

REQUIREMENTS:

1) Diploma or Bachelor's Degree in Hospitality Management, Business Administration, or a related discipline.

2) Minimum 5–8 years of experience in the F&B industry, including proven experience managing multiple outlets.

3) Strong leadership with the ability to inspire, coach, and develop high-performing teams.

4) Solid knowledge of F&B operations, cost control, inventory management, labour planning, and financial performance management.

5) Strong analytical, problem-solving, decision-making, and organizational skills.

6) Excellent interpersonal and communication skills with the ability to engage stakeholders at all levels.

7) Able to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.

8) Willing to travel frequently between outlets and work weekends or public holidays.