Assistant Manager - Freight Customer Services (Air Export)

Job Summary

We are seeking an experienced Freight Customer Services Assistant Manager to supp and oversee end-to-end customer service operations. The role is responsible for driving operational excellence, workforce leadership, KPI performance, cost control, and customer satisfaction while ensuring compliance with company policies and SOP standards.

Responsibilities:

Oversee daily air export general cargo operations from booking to flight departure.

Ensure timely and accurate preparation of export documentation.

Coordinate with vendors, counterpart offices, and internal teams to ensure smooth shipment execution.

Act as escalation point for customers and handle shipment issues professionally.

Supervise, guide, and support the Air Export General team in daily operations.

Ensure compliance with IATA regulations, airline requirements, and company SOPs.

Support reporting, process improvement, and management‑assigned tasks.

Requirement:

Diploma or Degree in Logistics, Supply Chain, or related field.

Minimum 4–6 years’ experience in airfreight operations, preferably in Air Export (General).

Supervisory or team‑leading experience preferred.

Good knowledge of air export procedures and documentation.

Strong communication skills, customer‑focused, and able to work under pressure.

Interested candidates may apply with submit their resume for consideration.