Assistant Store Manager（吉隆玻区域)

🎯 The Role in a Nutshell | 职位简介
We’re looking for a passionate, energetic, and commercially driven Assistant Store Manager to support the daily operations of our JD Sports stores. In this role, you’ll work closely with the Store Manager to lead the team, drive sales performance, deliver exceptional customer service, and ensure smooth operational execution across the store.

You’ll play a key role in motivating the team, maintaining high retail standards, and creating an outstanding shopping experience for every customer.

我们正在寻找一位充满热情、积极主动并具备商业意识的副店经理，协助管理JD Sports门店的日常营运。您将与店经理紧密合作，带领团队推动销售业绩、提供卓越顾客服务，并确保门店营运顺畅执行。

您将在激励团队、维持高标准零售营运及为顾客打造卓越购物体验方面扮演关键角色。

✨ What’s In It For You | 员工福利
Career Growth Opportunities — Clear progression pathways within JD Sports and the wider Southeast Asia business.
良好晋升机会 —— 提供清晰职业发展路径及区域发展机会。

Structured Development — Leadership training, retail coaching, and operational development programmes.
完善培训体系 —— 提供领导力培训、零售营运指导及发展课程。

Dynamic Retail Environment — Work with globally recognised sports and lifestyle brands.
国际化零售环境 —— 与全球知名运动及潮流品牌共同成长。

Team Culture — Join a passionate and energetic team focused on collaboration and performance.
积极团队文化 —— 加入充满活力及合作精神的团队。

Competitive Salary & Benefits — Staff discounts, medical benefits, and incentive opportunities.
优厚薪资福利 —— 包括员工折扣、医疗福利及奖励制度。

Positive Working Environment — Energetic workplace with strong learning opportunities.
正面工作环境 —— 鼓励学习与成长的工作氛围。

🎯 What You’ll Do | 工作职责
Customer Service | 客户服务
Deliver first-class customer service to drive customer loyalty and satisfaction.
提供优质顾客服务，提升顾客忠诚度与满意度。

Ensure customers receive professional and responsible service throughout their shopping experience.
确保顾客在购物过程中获得专业且周到的服务。

Handle customer enquiries, feedback, and complaints efficiently and professionally.
专业并高效地处理顾客咨询、反馈及投诉。

Maintain high grooming and presentation standards across the store team.
确保团队仪容仪表符合公司标准。

Develop a strong understanding of JD Sports customer service measurement programmes.
深入了解JD Sports顾客服务评估体系。

Sales & Commercial Performance | 销售与营运表现
Support the Store Manager in achieving and exceeding store sales targets and KPIs.
协助店经理达成并超越门店销售目标及KPI。

Analyse Oracle reports including Wall Sales Report, Branch Review Report, and Top Sales Report to support commercial decisions.
分析Oracle系统报表（如 Wall Sales Report、Branch Review Report、Top Sales Report等），协助制定销售策略。

Drive the usage of in-store devices and kiosks to maximise sales opportunities.
推动团队使用店内设备及Kiosk系统，以提升销售机会。

Utilise Trade Review Reports to analyse footfall, ATV, and conversion performance.
熟练运用Trade Review Report分析人流量、平均交易额（ATV）及成交率。

Visual Merchandising | 陈列管理
Ensure weekly visual merchandising briefs are executed effectively within the store.
确保每周视觉陈列指引有效执行。

Use the latest visual merchandising techniques to engage customers and drive purchases.
运用最新视觉陈列技巧吸引顾客并提升购买意愿。

Ensure merchandise pricing, promotional materials, and POS displays are accurate and updated.
确保商品价格、宣传物料及POS展示准确并及时更新。

Maintain cleanliness and presentation standards for all displays and fixtures.
保持所有陈列区域及设备整洁美观。

Training & Development | 培训与发展
Support the development and progression of internal team members.
协助培养及发展团队成员。

Monitor staff training progress and ensure completion of assessments and development programmes.
跟进员工培训进度，确保完成相关评估与培训课程。

Assist with store recruitment, onboarding, induction, and staff training.
协助门店招聘、新员工入职及培训工作。

Coach team members on customer service, operations, and sales techniques.
指导团队成员提升顾客服务、营运及销售技巧。

🔍 What You Bring | 我们期待您具备
Essential | 基本要求
Minimum 3–4 years of experience in retail operations or supervisory role.
至少3–4年零售营运或管理经验。

Strong leadership and people management skills.
具备优秀领导能力及团队管理技巧。

Passion for retail, customer service, and team development.
热爱零售行业、顾客服务及团队发展。

Confident, energetic, and customer-focused personality.
性格积极、自信并具备顾客导向思维。

Experience working in a fast-paced retail environment.
能适应快速节奏的零售工作环境。

Strong communication and problem-solving skills.
具备良好沟通及解决问题能力。

Flexible to work shifts, weekends, and public holidays.
能配合轮班、周末及公共假期工作。

Preferred | 加分条件
Experience within sports, fashion, or lifestyle retail industries.
具备运动、时尚或生活零售行业经验者优先。

Exposure to KPI-driven retail environments.
熟悉KPI导向零售营运模式。

Familiarity with retail reporting systems and operational tools.
熟悉零售报表系统及营运工具。

Good command of English; Chinese communication is an added advantage.
良好英语沟通能力；具备中文能力者优先。

📅 What Your First Year Looks Like | 入职第一年发展方向
Build a strong understanding of JD Sports operations and service standards.
深入了解JD Sports门店营运及服务标准。

Develop leadership capabilities through hands-on retail management experience.
通过实际管理经验提升领导能力。

Support store sales growth while maintaining operational excellence.
推动门店销售增长并维持高水平营运表现。

Develop and coach team members through regular training and feedback.
通过培训及指导协助团队成长。

Contribute to creating a positive and customer-focused store culture.
共同打造积极且以顾客为中心的门店文化。