Assistant Supervisor / Supervisor

Job Description:
Maintain the store to standards, including stocking and cleaning.
Ensure a consistent standard of customer service.
Process refunds and exchanges, resolving complaints.
Complete assigned tasks accurately and efficiently.
Manage staff, provide counselling, training, and discipline as necessary with guidance by Human Resource personnel.
Maintain high standards of stock presentation and correct bundle displays on the selling floor.
Arrange promotional materials and in-store displays.
Ensure store compliance with health and safety regulations.
Update sales records and bank deposits.
Verify received invoices and process "Transit Accept."
Record data study "Daily Sales vs Receiving."
Maintain and ensure minimum shrinkage levels.
Be responsible for achieving sales targets for the store.
Manage returns of goods to the warehouse or direct suppliers (e.g., damaged goods, expired goods, stock recalls, transfer of goods).
Assist in conducting and coordinating stock check activities.
Monitor and ensure signage and pricing are up-to-date.
Ensure continual replenishment and checking of expiration dates for all products on the sales floor, assigning staff to fill up shelves.
Ensure equipment is in good working condition, producing hygienic, safe, and high-quality products.
Assist each other in ensuring smooth store operations.
Complete job tasks assigned by a superior and follow established workplace guidelines and standard operating procedures (SOPs).

Job Requirements:
SPM, Diploma or Degree holder in any field
Good communication skill
Good leadership skill
Experience in store operation will be an advantage
Have own transport
Good in time management
Willing to learn new skills
Willing to work on shifts, weekend and public holidays