ASSISTANT WARRANTY PROCESSOR - PROTON

Key Responsibilities:

Warranty Claim Management:

Prepare, check, and submit warranty claims to manufacturers/suppliers according to brand policies and guidelines.

Documentation & Verification:

Ensure all repair orders, job sheets, parts usage, and technician notes are complete and accurate before claim submission.

Monitoring & Follow-Up:

Track claim status, follow up with manufacturers, and resolve rejected or pending claims.

Compliance:

Ensure all warranty jobs are processed according to the manufacturer’s SOP and warranty procedures.

Reporting:

Generate weekly and monthly reports on claim approvals, rejections, and outstanding cases for management review.

Coordination:

Work closely with service advisors, technicians, and parts controllers to ensure accurate warranty documentation.

Cost Control:

Monitor warranty expenses and ensure claims are maximized to reduce company cost exposure.

Continuous Improvement:

Stay updated with manufacturer warranty bulletins, policies, and system updates.

.Requirements:

Diploma/Degree in Business Administration, Automotive Technology, or related fields.

Minimum 1 year experience in warranty processing or aftersales administration (automotive industry preferred).