Associate Inbound Sales Specialist (B2C)

Responsibilities

Job description

Responsibilities:

Proficient use of selling skills to ensure consumers are sold the right products and services
Cross/up-sell products and services
Provide comparative and competitive product information about consumer products
Promote client brand by inspiring and educating customers
Take product orders and process financial transactions (credit cards and financing applications)
Assist customers with web based interactions
Capture customer profile information and interaction history
Provide referrals to other HP and third party organizations as needed
Pass leads to the appropriate HP sales manager
Provide order related assistance to customers
Report web related problems or errors to HP on a timely basis
Subscribe customers to email newsletter or other direct marketing tools
Ad hoc tasks given


Requirements:

Bachelors Degree preferred
Min 3 year of direct end customer sales experience preferably inside sales/telesales
1-2 years experience in IT H/W Print/PC CC sales [end to end]
Advanced English Proficiency on Verbal and Expert Level for Chat
Experience in SFDC and Other CRM platform is an advantage
Worked in highly measured sales environment. Contact Rate, Conversion
Typing speed: 40 words per min
Proven aptitude to understand and converse about consumer technology
Demonstrated familiarity with use of a computer, the internet and MS Office applications
Ability to demonstrate proficient selling techniques including discovery, closing and overcoming objections
Excellent conversational English verbal communication, listening and comprehension skills
Soft skills – selling techniques, professionalism, customer service, telephone time management


Other information:

5 days' work week (Monday - Friday)- ANZ hours
KL Office is located at Menara TRX
Permanent position
Onsite


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All shortlisted candidates will be contacted.