Automotive Service Advisor

Responsibilities:
-Provide expert advice on vehicle maintenance and repair needs while promoting additional services such as Body & Paint, Coating Detailing, PPF & Wrapping, Car Accessories, and more—ensuring excellent customer satisfaction through professional and courteous interactions.
-Greet customers, assess their service needs, prepare accurate cost estimates, and actively recommend suitable services or maintenance packages.
-Schedule and coordinate service appointments efficiently with mechanics, technicians, and the parts department to ensure smooth workflow and timely service delivery.
-Accurately document service details, respond to customer inquiries and complaints, and follow up on pending services or unresolved issues to maintain high customer satisfaction.
-Supervise the quality of completed work, conduct final vehicle inspections, and manage proper handover to customers.
-Perform daily opening and closing tasks, including answering phone calls, handling walk-in customers, and processing payments.
-Support overall branch operations by performing ad hoc duties and assisting other departments when necessary.

Skills and Qualifications:
-Candidate must possess at least a SPM or equivalent qualification.
-A Diploma or Degree in Automotive or a related field is an advantage.
-2-5 years in automotive service (dealership, garage, or service centre).
-Strong customer service and communication skills.
-Basic technical knowledge of automotive systems.
-Problem-solving and organizational abilities.
-Sales and attention to detail.
-Ability to work well in a team and adapt to a fast-paced environment.
-Must be able to communicate in English and Bahasa Malaysia.
-We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.