Barista Cum Sandwichstar - Wisma UOA II Damansara

1.Food & Beverage Preparations

•Prepare sandwiches, salads, wraps, and other menu items according to O’Briens recipes and presentation standards.

•Prepare and serve coffee, tea, smoothies, and other beverages to company specifications.

•Operate coffee machines and beverage equipment correctly and safely.

•Ensure consistency in food portioning, taste, and presentation.

•Replenish food and drinks displays, ensuring freshness and quality at all times.

2.Customer Service

•Greet customers warmly and take orders accurately using GAT (Greet, Assist, Thanks).

•Provide menu recommendations and promote upselling of food and beverages.

•Serve food and drinks promptly and professionally.

•Handle customer inquiries and complaints politely, escalating when necessary.

•Build rapport with regular customers to enhance loyalty



3.Hygiene & Safety

•Maintain high standards of cleanliness and hygiene in the café.

•Follow proper food handling, sanitation, and health & safety procedures.

•Clean and sanitize workstations, equipment, and utensils regularly.

•Assist in café opening and closing cleaning checklists.



4.Teamwork & Support

•Work collaboratively with fellow team members to ensure smooth operations.

•Assist colleagues during peak hours to maintain service efficiency.

•Participate in daily briefings led by immediate superiors or management.

•Uphold O’Briens’ core values.



5.Sales & Cash Handling

•Operate POS systems for order taking and payments.

•Ensure accuracy in handling cash, cards, and e-payment transactions.

•Support promotions and upselling initiatives.



6.Cororate Culture & Engagement

•Represent O’Briens’ corporate culture through professionalism and teamwork.

•Participate in company training, events, and activities.

•Consistently deliver service aligned with O’Briens’ brand promise.



7.Other Duties

•Perform ad-hoc tasks or assignments as instructed by the immediate superior or top management.