Business Account Manager

Job responsibilities
• Reporting directly to Operations Manager / Director .
• Deliver digital service campaign by providing an efficient output of product and services.
• Provide polite, professional and accurate response.
• Ability to communicate effectively with customers and associates.
• Able to bind strong and long term relationship with customers and clients.
• Right attitude and interested to learn, love meeting people and passionate.
• Attend to all customers requests and enquiries.
• Excellent interpersonal, communication and interaction skills.
• Work in a team with other associates and also management team ethically.
• Exceed customer expectation in terms of customer service & accurate information.
• Accountable for meeting individual (KPI) and team targets.
• Assist with the daily sales processes, servicing customers needs and queries.
• Upsell and recommend Company's products and services.
• Direct and coordinate daily sales and services activities, following standard operations procedure.
• Ensure all sales and services orders are thoroughly checked.
• Customer acquisition of product sales for outbound position.

Requirements
• Candidate must posses at least SPM or Diploma or Advanced/Higher/Graduate Diploma, Hospitality/Tourism/Hotel Management, Business Studies/Administration/Management or equivalent.
• Ambitious Fresh graduates who are looking for a Career Start are encouraged to apply.
• Preferably Junior/Senior Executives specializing in Hotel Management or equivalent.
• Proficient in Microsoft Office applications.
• Proactive, positive attitude, service oriented and possess high level of commitment in work.
• Friendly, approachable with positive attitude.
• Excellent interpersonal skills with leadership qualities.
• Flexible to changes and has sense of urgency.
• Good command of spoken and written English and/or Mandarin speaking and/ or any local dialect will be an added advantage.
• ***Due to business needs, Mandarin/ Cantonese speakers are preferred
• Enthusiastic, self-motivated, and able to succeed in a fast-paced sales and customer service focus environment.
• Successful candidates will be provided not only comprehensive training but enhance training which covers leaderships, interpersonal and soft skills.
• Full time and Immediate positions available.

Remunerations & Benefits
• Attractive and competitive salary up to RM 5, 500.00.
• Normal working days and hours.
• Quarterly staff recognition and appreciation.
• Attractive commissions/ allowances and incentives.
• Birthday-Month Leave
• Special rates at hotel accommodation and dining for employee and families.
• Travel and complimentary Hotel stays within Malaysia and/or Asia Pacific.
• Dental care benefits.
• Annual leave entitlement.
• Performance rewards.
• Key performance incentives
• Comprehensive training.
• Dynamic, fun and luxury working environment.
• Outstanding career path opportunities to Management positions.
• Salary will commensurate with the candidate's job experience