Business Operation Executive

Parking Operations Executive / Senior Executive

We are looking for a hands-on Parking Operations Executive / Senior Executive who can take full ownership of car park site performance, client satisfaction, and operational excellence. This is not just a supervision role — you will be the key link between clients, operations, and revenue performance, ensuring every site runs smoothly, profitably, and in full compliance with service standards.

If you enjoy fast-paced operations, problem-solving on-site issues, and working closely with clients, this role is for you.

🤝 Client Experience & Relationship Management

You will be the trusted point of contact for clients by:

Managing regular client meetings and operational reviews

Presenting clear performance reports (revenue, occupancy, SLA, incidents)

Handling escalated issues and ensuring fast resolution

Strengthening client relationships and supporting contract renewals

Ensuring full compliance with agreed service levels

🏢 Site Operations & Compliance

You will ensure every car park runs efficiently and safely:

Oversee daily parking operations and traffic flow

Conduct regular site inspections and operational audits

Supervise attendants and ensure operational discipline (where applicable)

Monitor signage, bay markings, equipment, and facility conditions

Ensure proper system functionality and preventive maintenance compliance

Enforce parking rules, manage violations, and handle clamping when required

Ensure compliance with local authority regulations and site safety standards

Maintain incident reports and operational documentation

📊 Performance, Revenue & Improvement

You will drive operational performance and revenue optimization:

Analyze transaction data, occupancy trends, and revenue performance

Identify revenue leakage risks and implement corrective actions

Review disputes, refunds, and operational inefficiencies

Collaborate with Marketing to support revenue growth initiatives

Track issue resolution and ensure timely closure with internal teams

Deliver client satisfaction and performance improvement reports