Business Support Specialist (Customer Service)

【Requirements】
● Education: SPM level or above (Diploma or Degree holders are welcome).
● Experience: 1–2 years in customer service or related people-facing roles.
● Languages: Proficient in Mandarin and English (both spoken and written).
● Communication: Able to understand customer concerns and explain solutions clearly to both clients and internal teams.
● Problem-Solving: Strong logical thinking—able to analyze an issue and suggest the best way to fix it.
● Computer Skills: Capable of multitasking and handling multiple systems in a fast-paced environment.
● Reliability: Detail-oriented, responsible, and a strong team player.


【Responsibility】
● Customer-Team Connection: Serve as the main bridge to ensure smooth communication between our customers and our internal departments.
● Request Management: Handle all customer questions, feedback, and complaints professionally to ensure a positive experience.
● Problem Diagnosis: Carefully identify customer needs and make sure all key information is correctly passed to the right team for resolution.
● Support Coordination: Coordinate with supervisors and other departments to speed up the problem-solving process.
● Active Follow-up: Stay in touch with customers to confirm their issues have been fully resolved to their satisfaction.
● Urgency Handling: Monitor and manage urgent cases to ensure every customer receives timely and high-quality support.


【Benefits】
● Accessibility - Office near MRT & Monorail Station.
● Trendy and Comfortable Working Environment. Work Life Balance
● Annual Leave, Medical Leave, Hospitalization Leave, Maternity Leave, Paternity Leave & Compassionate Leave, etc.
● EPF/SOCSO
● Medical Claim, Performance Bonus, Attendance bonus, Shift allowance,etc.
● Group hospitalisation and Surgical Insurance
● Training Provided